Just spoke to the Moff and despite BT's hope that Broadband would be restored yesterday evening it still hasn't.

So I have e-mailed the manager dealing with this complaint for her to pick up tomorrow after she is nice and rested after her day off.

Hopefully BT's engineers will soon finish polishing the photons in the magic cable and restore the service as soon as the the astrological portents are favourable.

Or perhaps they might just like to plug whatever thing they need in and turn it on instead of batting excuses between departments.