Just after lunch somone from BT rang to say they were just dotting the I's and crossing the Ts and broadband might be restored tonight.

I asked why it was taking so long and was told that all sorts of technical stuff had to be done

"What did you have to dig up the road and do things to the cables?"

"No"

"Then what did you have to do the cable is already there in the flat and had broadband before you cut it off, the phone has been back on since Sunday so whats the big problem?"

"Well our engineers have to perform all sorts of tests"

Can't be sure but that sounds like tell him something technical to make him think its much more complicated that just plugging something in if you ask me.