BT Fiasco update

by Shipscook @ 2008-07-23 - 19:57:38

Just after lunch somone from BT rang to say they were just dotting the I's and crossing the Ts and broadband might be restored tonight.

I asked why it was taking so long and was told that all sorts of technical stuff had to be done

"What did you have to dig up the road and do things to the cables?"

"No"

"Then what did you have to do the cable is already there in the flat and had broadband before you cut it off, the phone has been back on since Sunday so whats the big problem?"

"Well our engineers have to perform all sorts of tests"

Can't be sure but that sounds like tell him something technical to make him think its much more complicated that just plugging something in if you ask me.

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denzil85 ^pro
2008-07-23 @ 20:02

Be fair to the person who called; call centre-type workers tend not to be the brightest bunch, so anything beyond being able to dial a telephone is potentially too technical for them to explain!

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Shipscook [Member]
2008-07-23 @ 20:12

Ah but it wasn't a call centre person but a representative from the chairman's office who was dealing with my ofcom refered complaint

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denzil85 ^pro
2008-07-23 @ 20:14

Presumably management types are worse then?

I'm very cynical when companies try and shrug off things as "technical issues"! Perhaps I'm too much of a geek, but I'd like to hear what it is that they were doing!

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miramaze [Member]
2008-07-23 @ 20:06

I just hope your broadband is up and running again by tonight. Enough is enough. Sounds like BT have some serious problems.

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smitty1247 [Member]
2008-07-23 @ 21:33

Had a friend who worked for a large phone/ internet company. The whole process takes less than five minutes to hook up the service. It's a matter of checking a box in the system screen.

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