So despite all the assurances that they are working hard to sort the terminated broadband at the Moff's flat out (the one BT terminated on the word of a total stranger)a whole day (Tuesday) passes without any body making any effort to contact me. I write two e-mails to the address that the customer care manager (who took ownership of the case for Monday only to go on extended leave until January on leaving the office that evening). BT choose to ignore them, not even giving me the courtesy of an acknowledgement. This is just rude and confirms my opinion that this arrogant organisation could not give a stuff for existing customers.
This morning I find an e-mail timed at 4.10 pm Tuseday from yet another BT person saying they have taken over the case. I pen an e-mail back asking for some information about when the service will be restored and outlining some of my gripes about the way BT have handled the case. Just for the record these include being passed from pillar to post, being given misinformation, the general unwillingness of BT staff to take ownership of a problem and the fact that the only person who did went on holiday that very evening.
At least this person has the decency to reply if only to say someone is looking into it. Of course having an e-mail from a named person at the organisation gives me an idea of how BT e-mail addresses are formatted so I made sure that the e-mail was copied to the Chairman and Chief Executive.
As yet no reply but I have determined to write to the DTI to highlight BT's inadequate checks on potential customers when on the scent of a sale.
Lets see what happens today.
