Shortly after my complaint to Of-com was logged someone from the BT chairman's office rings, I run through my complaint again, she makes a couple of sympathetic noises and says she will try to have the matter urged as a priority, I say why can't you just turn it back on?

I get the spiel about orders and how it takes a week to get a broadband service set up, (I can't imagine why this is do they have to dig up the cables and turn little taps on to let the magic photon beams down the cables perhaps.) Apparently it takes a week to close it down too, well I would not know that as they chose to close the connection down while Moff was away! and a denial of the previous admission that they had not followed the proper procedure.

I argue that we never asked for it to be terminated etc and that I am sick to the back teeth of people at BT who just seem to try and find excuses not to do anything or take ownership of the problem.

She says that she is taking ownership of the problem and will ring me back when she knows more about what is going on.

A little later she rings back to say they are trying to get the service reconnected as a priority, but someone else is taking it over as she (the person who has just taken ownership) will now be off until January. I wish her well in her time off.

All the time BT stick to this nonsense about duty of care to new customers and when I question the setting up of an internet service at an address just on the basis of someone asking for it with not a shred of evidence of who they are or that the address is genuine I get the line that customers would soon complain if they did that. Well I'm complaining now that they don't and BT don't like it.

Lets see what happens tomorrow