Over an hour to get our baggage back at Stansted this afternoon and no one from the baggage handling company Swissport or BAA can be arsed to tell us, the people who are paying their wages, whats going on.
The only representatives of both companies present could not help and suggested that we ring the office on the courtesy phone and all thats there is a recorded message. Eventually bowing under pressure, the guy from Swissport gets a manager who when she eventually arrives, tells us some daft story about the plane being 10 minutes early messing things up.
Then another BAA fellow turns up and starts telling the guy by the door in hearing of the the passengers that "his job isn't to help people but to stop people from coming back into the baggage reclaim, helping people is customer services job", so I just had to do it "Excuse me are you from Customer services? I asked
"No I'm security" he self importantly replied, inflating himself with pride and then started waffling some management speak rubbish when I suggested that it would have been more appropriate if he'd been from customer services as trhat was where the problem lie.
Well kids the thing to remember is when you see a company that boasts "From landing to take off we care" as Swissport do on their website it must of course be true..... mustn't it?












